Cloud+ offers all cloud solutions and necessary services for the computing systems in your organization

• Monthly service agreements

Most Cloud+ customers choose a monthly service agreement at a fixed preset price. A monthly service agreement for your computerized systems allows you to enjoy peace of mind and focus on managing your business, and we take total responsibility over your computing systems. Our experts will handle any issue through the online support center and when necessary will arrive to your business.

The service includes support of all the computing systems – computers, physical and virtual servers, cloud services including Office 365 – maintenance and backup, daily remote monitoring of the systems for troubleshooting and technical support for all the business employees.

The service includes:

• Handling of faults in the workstations and servers – hardware, operating systems and IT

• Online support

• Monitoring and preventive maintenance of the workstations and servers

• Dynamic permissions management of the network users

• Daily monitoring of the computers, backups and antivirus software activity

• Periodic maintenance services, servers maintenance and UPS systems checkups

• Time Bank

The time bank solution is suitable for small and medium sized businesses that do not require continuous support, but support upon a need.

The time bank can be used as desired for troubleshooting complex problems, planned activities and for ongoing treatment for your computerized systems.

A time bank can be purchased with a minimum of 10 hours, and can be used in half an hour units for online technical support or a technician’s arrival to your business as needed.

Time bank packages: 10 hours, 30 hours, 50 hours, 100 hours.

• Expert services and outsourcing

Cloud+ offers the possibility of placing technicians permanently or temporarily at your company, full-time or part-time. The technicians will take care of your computing systems and communication network and will be backed up professionally by the Cloud+ team of professionals.

Upon a need you will be able to choose placing employees at all levels of training, ranging from computer technicians to senior engineers, developers, media experts etc

• Online support – Help Desk

Cloud+ operates a Help desk call center operating at all activity hours and provides an initial response to any failure by connecting remotely. The service allows you to receive an available backup from the Cloud+ professional technical team

Response times (SLA)

Pre-agreed response times starting the next day (NBD) until 1:00.

Responsibility

From responsibility for the hardware health, to an overall responsibility for all the computing systems.

National distribution

The service is provided throughout Israel, from Dan to Eilat.

Hours of operation

Availability with relevancy to your organization up to 24/7, 365 days a year.

Contact us today for a consultation meeting with a Cloud+ cloud solutions specialist

Contact us today for a consultation meeting with a Cloud+ cloud solutions specialist